CANCELLATION & REFUND POLICY
Craftwali believes in helping its customers as far as possible, and has, therefore, a liberal cancellation policy.
How do I cancel an order on craftwali?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.For outright cancellations by you:
- If you cancel your order within 24 hours of placing the order, we will refund the entire amount.
- If you choose to cancel the order after 24 hours, we will not be able to accommodate the cancellation. This is because most of our products are custom made according to your specifications.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 8290749615 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of the order.